FAQs

General Queries

Where can I buy Hometown Cheesecakes from?

Here! Alternatively we can be found at various farmers markets and events throughout the Angus, Dundee, Perth and Fife area. Click here for locations and dates. 

What allergens do your Cheesecakes contain?

See our Allergen page for information. 

Do you sell gluten free Cheesecakes?

You bet we do!! Most of our cheesecakes can be adapted to be free from gluten. For specific requests contact us.  

Are any of your Cheesecakes vegan?

We're afraid not. All of our cheesecakes contain egg, butter and cream.

What about us vegetarians, can we eat your cheesecake?

You certainly can! All our cheesecakes are baked so we don't use any gelatin like that chilled dessert that often pretends to be cheesecake. 

How long will my Cheesecake keep?

Our Cheesecakes are made by hand with no added preservatives and when stored correctly will last 4 days from delivery. The good thing about cheesecakes is that the flavours mature as the cheesecake ages so it may very well taste better as time goes by.

Should I store my Cheesecake in the fridge?

Absolutely you should! Upon delivery you'll want to put the cheesecake straight in the fridge. For best results remove the cheesecake around 30 minutes before you plan to eat it. Just remember and share.

Hey how long will my Cheesecake last in the freezer?

 Any cheesecake bought from us will last up to 3 months in the freezer, Just be sure to cover it securely to avoid frostbite.

I want Cheesecake now. So how long will it take to defrost?

We're sorry but you'll have to be a little patient if your cheesecake has been frozen. Either pop it in the fridge overnight then leave it out at room temperature 1 to 2 hours or leave it out at room temperature for 4 to 5 hours. Remember good things come to those who wait.

Oi!!! My slices don't look as nice as yours do on your pictures, what's your secret to cutting them?

We've sliced a lot of cheesecakes in our time but we always use the same method. To start you'll need the following:-

a sharp knife, a jug, a damp cloth, hot water, oh and a cheesecake
Got it all? Good, now follow these simple steps:-
  1. Fill your jug with the hot water and dip the knife into the water.
  2. Remove the knife from the water and wipe with the damp cloth.
  3. Using the knife slice through the cheesecake pulling the knife out of the side once completely through.
  4. Repeat the steps until satisfied you have enough slice.

Oh and the slicer gets first choice. That's the rules.

 Order Queries

What if there is a problem with my order?

It’s very rare there will be any problems however, if there are any issues, we will contact you on the phone number or email address provided.

Ooops!! I’ve forgotten to tell you something about my order, what should I do?

Just get in touch by either filling out the contact form or email us at sales@dundeecheesecakes.com. We'll do our best to respond to you within normal working hours.

What's your order cut off time?

**********IMPORTANT: WE CAN CURRENTLY ONLY DELIVER THURSDAY EVENINGS BETWEEN 6.00 PM - 9.30PM.

ANY CHEESECAKE DELIVERED THURSDAY WILL BE PERFECT FOR SATURDAY.*********

Orders made after 2.00pm will not be processed until the next working day. Dispatch takes a minimum of one day due to the baking process. For delivery cut off times please see the chart below.

Day/Time

Earliest Delivery 

Mon before 2.00pm

 

Wednesday

(UNAVAILABLE)

Delivery Thursdays Only

Tues before 2.00pm

Thursday

Wed before 2.00pm

Friday 

(UNAVAILABLE)

Delivery Thursdays Only

Thur before 2.00pm

Monday

 (UNAVAILABLE)

Delivery Thursdays Only

Fri before 2.00pm

Monday

(UNAVAILABLE)

Delivery Thursdays Only

Sat before 2.00pm

Tuesday

(UNAVAILABLE)

Delivery Thursdays Only

Sun before 2.00pm

Wednesday

(UNAVAILABLE)

Delivery Thursdays Only

 

*******IMPORTANT: WE CAN CURRENTLY ONLY DELIVERY THURSDAY EVENINGS BETWEEN 6.00 PM -9.30PM*******

Can I pick a specific future date?

Kind of, in the coming months we hope to have this facility fully up and runining. For now however, you can use the advance date selector in your shopping cart to pick a date. Again, currently we can only guarantee delivery on Thursday evenings. For other date requests please contact us. 

Delivery Queries

Where do you deliver?

Currently we have the ability to deliver to the following postcode areas. DD1, DD2, DD3, DD4, DD5 (Broughty Ferry only), DD8 (Forfar only). We are working on a nation wide delivery system but there is still a few bugs to figure out first. 
Remember if you are outwith the delivery zones you can still find us at Farmers Markets within your area.

Okay, I've seen the pictures now I want to know when you deliver Cheesecakes?

*******IMPORTANT: WE CAN CURRENTLY ONLY DELIVERY THURSDAY EVENINGS BETWEEN 6.00 PM -9.30PM*******

For any whole cheesecake order our delivery window is between 9.00am and 2.00pm, Monday to Friday, and Thursdays between 6.30pm and 9.30pm. If we are able to we may deliver later.
We deliver our cheesecake of the week slices every Thursday between 6.30pm and 9.30pm. Slices currently can't be delivered at any other time.
For a variety of reason we are unable to provide a more narrow delivery window. If you need a cheesecake delivered for a specific time, please contact us.
Above delivery times exclude Cheesecake Buffet Packages, Weddings and other events which will be organised by mutual consent. 

How much is shipping?

Delivery is free on Thursday evenings for our cheesecake of the week options only. The standard shipping rate is £4.95.

Do I need to be there to accept delivery?

At Dundee Cheesecakes we'll get your cheesecake to you safely. All you have to do is ensure a complete and correct address is supplied, along with a correct phone number for contact. We'll also need you to make sure there Is someone in to accept delivery at the address.
Dundee Cheesecakes cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery. If no-one is able to accept delivery, we will leave it in a safe place or with a neighbour/coworker. Sadly we will be unable to re-deliver as our products are made fresh for you.

What if I need to leave a note about delivery?

Requests or special requirements can be made during the checkout process. For example you might want to tell us 'Don't leave it with my mum she'll steal my cheesecake' or 'Hey guys can I get a fork with my cheesecake'.